GENERAL TERMS & CONDITIONS
Purchasing from our store or placing an order with BOMO BULK online indicates that you accept the following Terms & Conditions.

ACCOUNT DETAILS
When ordering online, you must ensure your details are correct. Any changes to your details must be updated by contacting us. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.

BOMO BULK considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

PRICING
BOMO BULK is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive of Goods and Services Tax (GST).

PRODUCT AND MEDICAL DISCLAIMER
While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.

BOMO BULK cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.

We aim to have current pictures of our products on the website however at times, the picture of the goods on BOMO BULK online store may differ from the goods actually supplied to you.
With respect to products sold on the site, in no event shall BOMO BULK, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.

ALLERGEN ALERT
Although we take great care to separate and pack all products carefully, the food sold on our website may have been packed in a store or facility that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.

Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.

No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.

REFUND POLICY FOR ONLINE ORDERS
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.

A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customer’s responsibility.

We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.

ONLINE ORDER CHANGES & CANCELLATIONS
Should you wish to change or cancel an order that has been placed with our online store, please contact us immediately and we will try to rectify or cancel the order if possible.

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by BOMO BULK due to the cancellation of your order.

If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.

PACKAGING
BOMO BULK is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.

Products for delivery are packed in biodegradable and compostable unbleached paper bags.

Liquid bulk items are provided in recycled glass jars for food items and recycled plastic jugs for cleaning liquids donated to us from our members and community and are washed and sanitised between each use. We ask that these jars/jugs are returned to us when you receive your next order, so that they can be used again.

By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.

OUT OF STOCK ITEMS
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you request may not be available. 

If this is the case when purchasing online we will notify you via email and issue a refund on that particular product or ask you if you would like a replacement product to be sent.

We apologise if this happens and appreciate your understanding.

Rainchecks will not be available on any advertised stock purchased. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion at BOMO BULK.

MISSING ITEMS
When receiving an order from our online store, if an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.

We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.

DELIVERY
When receiving an order from our online store, anyone at the delivery address that receives the order will be presumed by BOMO BULK to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.

Some of our products (like chocolate, LSA etc.) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.

All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.

BOMO BULK assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.

CHANGES TO TERMS AND CONDITIONS
We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.